Shipping policy
Last updated: 21st September 2023
Thank you for shopping with The Fluid Box. We take great pride in providing our customers with high-quality products and an exceptional shopping experience. Please take a moment to review our shipping policy.
Shipping Methods
We offer the following shipping methods:
- Standard Shipping
- Express Shipping
- International Shipping
Shipping Costs
Shipping costs are calculated based on various factors, including the shipping method selected, the destination, the weight of the items, and the total order value. You can find the shipping cost for your order during the checkout process before making payment.
Delivery Timeframes
- Standard Shipping: 3-5 days
Please note that the estimated delivery timeframes are calculated from the date of shipment and include order processing time. Orders are typically processed within 3 business days.
Order Processing
Orders are processed and prepared for shipment within 3 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has been shipped.
Tracking
Tracking information is available for most shipping methods. You will receive tracking details via email once your order has been shipped. Please allow some time for tracking information to become available after your order has been processed.
Shipping Restrictions
Certain items may be subject to shipping restrictions or regulations, and we may not be able to ship them to certain locations. Please review product descriptions and any shipping restrictions noted on the product page.
Lost or Damaged Items
In the rare event that your order is lost or arrives damaged during transit, please contact our customer support team within 5 days of delivery. We will assist you with the necessary steps to resolve the issue promptly.
International Shipping
For international orders, please be aware of potential customs duties, import taxes, and fees imposed by your country's customs authorities. These additional charges are the responsibility of the recipient.
Returns and Refunds
Please refer to our Return and Refund Policy (link to your return policy page) for detailed information on our policies regarding returns, refunds, and shipping costs associated with returns.
Contact Information
If you have any questions or need assistance related to shipping, please contact our customer support team at ask@thefluidbox.com and 0126722362
Holiday Shipping
During holiday seasons, shipping times may vary. We recommend placing your orders well in advance to ensure timely delivery during peak holiday periods.
Thank you for choosing The Fluid Box. We appreciate your business and look forward to serving you.